We ( Roland Corporation ) process your personal data in order to provide high quality services according to the characteristics of each of our customers. We process your personal data according to the following principles because we are aware of our social responsibility to protect it.
1. Intended use
We always limit the use of personal data limited to the scope of purposes as specified below.
The intended use
I. Provision of services on membership websites, such as on Roland Cloud, Roland Backstage, etc.
To identify applicants for member registration (creating a Roland Account), membership, and users of various services
To check user legitimacy when using the service
To provide various services for the members
II. Provision of various information via email and direct mail
To offer information related to our and our group companies' products and services (including promotions and advertising) as well as information about events
To offer information regarding third party products and services we distribute (including promotions and advertisements) as well as information about various events
To notify and inform registered users of various other information
III. Customer Support
To receive and answer various questions and consultations with users
To provide after-sales services, such as version updates, to users
To deliver the repaired product to the user
IV. Marketing (to plan, develop and improve various products and services)
To understand the user registration status and conditions of use of the membership site
Conducting questionnaires/surveys and monitoring various surveys
To comply with legal or regulatory obligations, and to notify changes to the purposes for which personal data are used
In addition, for use within the range of consent provided separately by members
We will process your personal data when you consent to our processing of your personal data for the purposes stated above, when we need to process the same for the performance of the contract, and/ or when there is another legitimate interest.
2. Categories of personal data
In order to achieve the "Purpose of use" stated above, we collect your personal data as listed below in an appropriate and fair manner:
Personal data that you provide at the time of registration for membership (creation of a Roland Account) such as name, address, telephone, email address, gender, date of birth, etc.; And
Cookie information, IP address, etc.
Disclosure to third parties
Taking into account applicable laws and regulations and your interests, we will not disclose your personal data to any third party except under the provisions below:
If you consent to the disclosure
When shared within our company group (please note that our company group is responsible for protecting your personal data.)
If we need to outsource the processing of personal data, and the outsourced company is obliged to protect the personal data
Where appropriate to allow our group companies, outsourcing companies or distributors to respond to your inquiries
If we are required to disclose or provide such personal data on legal or regulatory grounds
Where disclosure is necessary to protect human health or safety or assets, and it is difficult to obtain your prior consent
When we need to cooperate with the central or local government in their official duties
Where disclosure is permitted by applicable laws and regulations
4. Overseas transfers
We store your personal data on servers located in the US and managed by Roland Corporation. In addition, we may transfer your personal data abroad in the cases listed in section 3 above, taking into account applicable laws and regulations and your interests. For the protection of your personal data, if it is transferred abroad in such cases, we have provided appropriate measures to safeguard personal data.
5. Period of retention of personal data
We will retain your personal data only for the period necessary to fulfill the "Purpose of use" stated above. Periods for specific retention will be determined taking into account the intended use, property, and the legal or operational need for storage, of personal data.
6. About cookies
A "cookie" is a small piece of data sent from a web server and stored on your computer. Although our web server can identify your computer using cookies, these cookies will allow you to efficiently access our web pages.
You can opt out of cookies being stored on your computer via your computer's browser settings, but please note that, in such cases, our website may be partially limited in functionality for you.
In addition, in order to provide the best advertising to our customers, we use behavioral targeting advertising services provided by the following companies (third party distribution service operators) by means of cookies. Operators of third-party distribution services deliver advertisements based on previous access information to our website using cookies. They may also be able to deliver advertisements based on matching personal data held by us and those held by them after being permanently converted to non-personally identifiable data. They may not use the data for any purpose other than advertising delivery. If you wish to disable this service, access the company page provided below and follow the instructions.
Meta Platforms, Inc. (Facebook)
7. About access records
Our website records contain information about the persons who have accessed our website, in access records, as described here:
Access records include IP addresses, domain names, browsers, access dates/times, etc., of persons accessing our website.
We will notify you of any purposes for which your access records are used in combination with your personal data when we use them for any purpose except as specified below:
Answer questions that arise when you use our services
Create statistical data, which do not identify individuals
8. About Tracking system
A tracking system based on the use of our corporate cookies used on Roland websites functions to collect IP addresses, access dates/times, etc. We will not use it in combination with any information that can identify individuals, beyond what is stated in the "Purpose of use" as stated above.
There is also a tracking system based on the use of third-party cookies that is used on parts of the Roland website to collect anonymous statistical information that is not linked to specific personal data.
9. Use of the YouTube API Service
You are not obligated to provide us with your personal data by law or regulation. However, if you choose not to provide your personal data, you may not be able to utilize our services. In addition, if we process your personal data based on your consent, you can withdraw the consent at any time, but withdrawing the consent will not affect the legality of processing our personal data based on your consent before you withdraw.
11．Modification of personal data
To confirm or change your registration information, please log in to Roland Cloud or Roland Backstage and confirm or modify in “Profile” or “Account/Settings” respectively.
In addition to the above, to request suspension of use, deletion of your personal data or other inquiries, please log in to Roland Cloud and submit your inquiries in "Support". We will carry out the necessary identification and investigation and respond to the extent and extent possible under applicable laws and regulations.
Services are only available in English. Please send your questions in English.
Data Controller :
2036-1 Nakagawa, Hosoe-cho, Kita-ku, Hamamatsu, Shizuoka 431-1304, Japan
Global Marketing Division